Have you ever wondered how a childrens clothes exchange works?
As a fairly new concept, swapping clothes instead of buying new can be a pretty big (and scary!) jump. But don’t fear, we’re answering all your clothes exchange queries below to get you swapping, saving the environment and saving money pronto!
First, you’ll need to set up a free account. You can set up your store by uploading your products, choose how much you want to charge for each piece (in SwapC’s coins) and start selling!
You can read the four steps on our How It Works Page.
You can use our discounted postal rates through Shipstation, finding a shipping partner that works best for you. You will find the buyer’s address and details in your Account.
No, we want to reduce waste by reducing overconsumption, our coins and accural of coins by paying your items forward is our way of getting there!
There’s no hard and fast rule on how you value your clothes, it’s entirely up to you! As a rough guide, we would recommend between 10-20 coins for high end excellent condition clothing, and 1-3 coins for budget clothing or very worn items.
Yes, we have a chat function, where you can chat to the seller before you buy.
This is totally up to the seller. Some sellers offer bulk discounts for buying more, but others don’t. It’s best to check with them whether they accept bulk discounts.
Payment can be made securely online through Stripe, which can process credit/debit card payments.
You can cancel your subscription at any time, if you would simply like a break, and want to hold on to the coins you have accrued, you can also pause your account.
Unfortunately, once your account is no longer live, the clothes advertised on your account will not be visible.
Yes, you may buy additional coins in bundles of 5 for £6.99 These can be used for both postage and items.
The value of the coins you set for your items is down to you. Over time when more users join the site, the clever number crunching that happens in the background should start advising you on a range to set. We set the regular membership bonus coins with the intent that you should get 1-2 items with your starter coins, but its all down to you!
We are encouraging users to offer bulk item discounts, so look out for the bulk item icon on a user’s account, if it’s not there, why not contact them via chat, it doesn’t hurt to ask!
In the first instance, please contact the seller with the problem and the proposed resolution for you. If the matter is not resolved within 14 days of the first contact, please contact us directly using the contact us form, with the title ‘Dispute for resolution’.
We will then raise a case within 48 working hours and start trying to find the best possible outcome for all parties.
Our aim is to mediate and resolve all disputes raised with a 30 day period*.
* Please note that due to the nature of some disputes, resolution may take longer than 30 days.
We will then raise a case within 48 working hours and start trying to find the best possible outcome for all parties.
Our aim is to mediate and resolve all disputes raised with a 30 day period*. * Please note that due to the nature of some disputes, resolution may take longer than the 30 days.
Yes, we have paired up with a courier platform that will offer you standard-size** UK postage for 2 coins per parcel. Your membership includes the costs for 2 parcels a month.
** Standard size packaging should be no heavier than 1kg with a max dimensions of 32cmx42cm. (the size of your biggest compostable mailer!)
* Standard size packaging should be no heavier than 1kg with a max dimensions of 32cmx42cm. (the size of your biggest compostable mailer!)
A clothes swap platform for kids
Saving the planet one wardrobe at a time.
